Last Updated: October 10, 2026
These Terms of Service ("Terms") are a binding agreement between you and LocalDirect ("LocalDirect," "we," "us," or "our") governing your access to and use of the LocalDirect website, applications, software, APIs, seller storefronts, and related services (collectively, the "Service" or "Platform").
By creating an account, browsing, booking, clicking a payment link, or otherwise using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.
You must be at least 18 years old and able to form a binding contract to create a Provider account or otherwise accept these Terms as a Provider. If you book on behalf of a minor, you represent that you are the minor’s parent or legal guardian and are responsible for the booking. You may not use the Platform if you are barred under applicable law.
LocalDirect provides tools that enable businesses ("Providers" or "Sellers") to:
Clients use Provider storefronts to browse offerings, book, and follow payment instructions. LocalDirect does not itself provide Provider Services (tattoos, training, salon services, etc.).
When SMS features are enabled and you provide a phone number in connection with a booking (or a Provider sends messages through our Platform), you may receive SMS. By providing your number or opting in, you agree:
Providers must provide accurate registration information, keep credentials confidential, and accept responsibility for activity under their account. Notify us promptly of suspected unauthorized access. We may suspend or terminate accounts for violations of these Terms, the Acceptable Use Policy, fraud risk, or legal requirements.
LocalDirect provides technology tooling only. To the fullest extent permitted by law, LocalDirect is not:
Providers and Clients are solely responsible for their conduct and for Transactions between them. Providers are responsible for complying with privacy and messaging laws regarding Client data they collect through the Platform.
LocalDirect does not process, receive, hold, settle, reverse, or refund payments between Clients and Providers for Provider Services. The Platform may display payment handles and generate links or deep links that take you to third-party platforms such as Venmo, Zelle, Cash App, or similar services ("Payment Platforms").
When you leave LocalDirect to view, authorize, send, request, or complete a payment:
Release. By choosing to proceed with a payment or payment request on a Payment Platform, you (Provider or Client) acknowledge that LocalDirect is not a party to that payment and, to the fullest extent permitted by law, you release and waive claims against LocalDirect arising out of or relating to that off-platform payment activity—including failed, delayed, duplicated, or misdirected payments; account bans or freezes; disputes or fraud between parties; and enforcement actions by Payment Platforms.
LocalDirect subscription billing for Platform fees (processed by Stripe) is separate from Client↔Provider peer-to-peer payments and is described in Section 9 and our Payment & Payout Policy.
Bookings, deposits, tips, services, products, no-shows, cancellations, reschedules, and refunds are solely between Provider and Client, subject to the Provider’s disclosed policies and applicable law. Details are in our Refund & Cancellation Policy.
LocalDirect may, as a convenience and on a best-efforts basis, surface or notify Providers of cancellation, refund, or related signals in the product (for example, cancel links or messages). That convenience does not obligate LocalDirect to mediate disputes, compel refunds, verify that services were rendered, guarantee performance, or move money.
To the fullest extent permitted by law, LocalDirect is not liable for un-rendered or defective services or products; unpaid amounts; refunds requested but not provided; deposit or tip disputes; scheduling or pricing errors entered by users; or similar marketplace outcomes.
Providers should verify receipt of funds before performing services. Clients seeking refunds or remedies should contact the Provider and, where appropriate, the Payment Platform—not LocalDirect as the merchant or processor.
LocalDirect charges Providers a Platform subscription fee as described on our pricing page and in-product billing (currently $20/month or $200/year, subject to change with notice).
Billing processor. Subscription payments are processed by Stripe, Inc. ("Stripe"). Card details are entered on Stripe’s hosted Checkout or Customer Portal and are not stored on LocalDirect servers. Stripe’s terms and privacy policy apply to that payment activity.
Auto-renewal. Subscriptions renew automatically at the then-current plan rate until you cancel. You may cancel, update payment methods, download invoices, or switch plans through Settings → Billing (Stripe Customer Portal). Cancellation stops future renewals; you retain access through the end of the paid period unless otherwise stated in-product.
Trials. If you subscribe while a free trial remains, you generally will not be charged until the trial ends, as shown at checkout and in Settings.
Failed payments. If a renewal payment fails, Stripe may retry and your account may enter a past-due state. Continued non-payment may result in suspension or termination of Platform access after any grace period described in-product.
Refunds of Platform fees. Subscription fees for LocalDirect software access are generally non-refundable except where required by law or as we elect in our discretion (for example, a goodwill refund processed in Stripe). Client↔Provider payments are never collected or refunded by LocalDirect as described in Section 7.
We may change fees with at least 30 days’ notice to affected Providers.
You retain ownership of content you submit ("Content"), including business information, logos, icons, photos, images, listings, descriptions, and similar material. You grant LocalDirect a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, display, adapt, and distribute your Content as needed to operate, improve, market, and protect the Platform (including generating resized icons, favicons, PWA icons, and QR overlays from uploaded logos).
By submitting Content (including logo and icon uploads), you represent and warrant that: (a) you own the Content or have all rights, licenses, and permissions necessary to grant the foregoing license; (b) the Content does not infringe copyrights, trademarks, trade dress, publicity, privacy, or other rights of any third party; (c) the Content is not unlawful, deceptive, or misleading (including false affiliation with another brand, business, or person); and (d) the Content does not otherwise violate these Terms or the Acceptable Use Policy.
You must comply with our Acceptable Use Policy, including prohibitions on illegal activity, fraud, harassment, IP infringement, spam, scraping, payment abuse, and prohibited or restricted offerings.
The Platform (excluding user Content) is owned by LocalDirect and protected by intellectual property laws. You may not copy, reverse engineer, or exploit the Platform except as allowed by these Terms or law.
If you believe Content on the Platform infringes your copyright, send a notice to [email protected] with: (a) identification of the work and material; (b) your contact information; (c) a statement of good-faith belief; (d) a statement under penalty of perjury that you are authorized; and (e) your physical or electronic signature. We may remove Content and terminate repeat infringers as appropriate.
If you believe a logo, business name, subdomain, or other Content on the Platform infringes your trademark or falsely suggests affiliation with your brand, email [email protected] with: (a) the mark and your ownership or authority; (b) the URL or subdomain and description of the allegedly infringing Content; (c) your contact information; and (d) a good-faith statement of the basis for your complaint. We may investigate, remove or disable Content, and take account action as appropriate. This process does not create a duty to monitor uploads.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT PAYMENT LINKS OR THIRD-PARTY SERVICES WILL WORK AS EXPECTED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOCALDIRECT’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE PLATFORM SHALL NOT EXCEED THE LESSER OF (A) THE AMOUNT YOU PAID TO LOCALDIRECT FOR THE PLATFORM IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOCALDIRECT SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES; COST OF SUBSTITUTE SERVICES; PAYMENT DISPUTES; ACTIONS OR OMISSIONS OF PAYMENT PLATFORMS OR OTHER THIRD PARTIES; UN-RENDERED OR DEFECTIVE PROVIDER SERVICES; FAILED OR MISDIRECTED PAYMENTS; REFUNDS NOT ISSUED; UNAUTHORIZED ACCOUNT ACCESS CAUSED BY YOUR CREDENTIAL SECURITY; OR USER-ENTERED BOOKING ERRORS—EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to indemnify, defend, and hold harmless LocalDirect and its operators, officers, and agents from and against claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: your use of the Platform; your Content (including logos, icons, and images); your Transactions with other users; off-platform payments; failure to perform or refund; violation of these Terms, the Acceptable Use Policy, or law; infringement of third-party rights; or your violation of Payment Platform terms, including any fines, fees, assessments, account closures, freezes, or enforcement actions by Payment Platforms or other third parties caused by your conduct.
LocalDirect may control the defense and settlement of any indemnified matter, and you agree to cooperate.
To the maximum extent permitted by law, you release LocalDirect from claims, demands, and damages (actual and consequential) of every kind arising out of or relating to disputes between users or involving Provider Services—including quality, safety, licensing, injury, property damage, no-shows, cancellations, refunds, and payment disputes—except to the extent caused by LocalDirect’s willful misconduct.
If you are a California resident, you waive California Civil Code section 1542 (and any similar law), which states: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”
LocalDirect is not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, war, labor disputes, internet or hosting outages, denial-of-service attacks, or failures of third-party providers (including Railway, email/SMS vendors, Payment Platforms, or DNS).
Before filing a claim, contact [email protected]. We will try to resolve the dispute within 30 days.
If unresolved, any dispute arising out of or relating to these Terms or the Platform will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, not in court, except as stated below. You waive a jury trial and class actions to the fullest extent permitted by law. Arbitration may be conducted in your state of residence or remotely. LocalDirect pays AAA filing fees for consumer claims under $10,000 as required by applicable AAA rules.
Either party may bring an individual action in small claims court if it qualifies, or seek injunctive relief in court for intellectual property infringement.
DISPUTES MUST BE BROUGHT INDIVIDUALLY. YOU WAIVE PARTICIPATION IN CLASS OR REPRESENTATIVE ACTIONS TO THE FULLEST EXTENT PERMITTED BY LAW.
You may opt out of arbitration by emailing [email protected] within 30 days of first accepting these Terms. If you opt out, neither party can require arbitration of disputes with the other under this Section.
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs arbitration provisions.
We may modify these Terms by posting an updated version with a new "Last Updated" date. Material changes may also be communicated by email to Providers. Continued use after the effective date constitutes acceptance.
You may stop using the Platform and delete your account where available. We may suspend or terminate access immediately for breach, risk, or legal reasons.
Sections that by their nature should survive (including platform-role and payment disclaimers, refund/fulfillment limitations, IP, release, disclaimers, limitation of liability, indemnification, arbitration, and governing law) survive termination.
These Terms and the policies linked above constitute the entire agreement between you and LocalDirect regarding the Platform and supersede prior agreements on that subject. If any provision is unenforceable, the remainder remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganization or sale of assets.
Legal / disputes: [email protected]
Support: [email protected]
Business: LocalDirect
By using LocalDirect, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.