Refund & Cancellation Policy

Last Updated: September 25, 2026

      Summary: Providers set their own cancellation and refund rules. Cancelling on LocalDirect does not automatically move money. Refunds for peer-to-peer payments happen between you and the Provider (and the payment app), not through LocalDirect as a processor.
    

This Refund and Cancellation Policy ("Policy") supplements the LocalDirect Terms of Service and applies to Providers and Clients using the LocalDirect platform (the "Platform"). Capitalized terms used but not defined here have the meanings in the Terms of Service.

1. Who Sets Cancellation and Refund Rules

Providers set the business rules for their own offerings (for example, cancellation windows, deposits, no-show policies). Those rules must be disclosed in the listing, booking flow, or other clear communication where the Platform allows, and must comply with applicable law.

LocalDirect does not set Provider-specific cancellation or refund terms for Provider Services. LocalDirect may apply Platform-wide risk controls or account actions described in the Terms of Service.

2. Cancellations Initiated on the Platform

Depending on product configuration, Clients may be able to request or complete cancellation of a future booking or order through mechanisms the Platform provides (for example, a secure link sent to the Client). Completed or past services may not be cancellable through the Platform.

When a cancellation is recorded on the Platform:

The appointment or order status may be updated accordingly.
That does not automatically reverse or refund any payment processed outside LocalDirect (for example, payment sent via Venmo, Zelle, Cash App, or bank). Refund of money is handled as described in Section 4.

Providers may also cancel or reject requests where permitted by law and the Provider’s disclosed policies.

3. SMS and Other Notification Channels

If the Platform offers cancellation or changes via SMS or similar channels when those features are enabled, use of those channels is subject to the Terms of Service, this Policy, and any stated instructions. Availability may depend on Provider settings, carrier delivery, and user opt-in status.

4. Refunds and Off-Platform Payments

Many Providers on LocalDirect collect payment through third-party payment methods (digital wallets, peer-to-peer apps, bank transfer, cash, or other rails). In those cases:

The Provider is responsible for honoring their stated refund, credit, or rescheduling commitments and for complying with applicable consumer laws.
LocalDirect is not the custodian of funds sent directly between Client and Provider. LocalDirect cannot guarantee the timing or success of a refund that must occur in an external app or bank.
Platform features that record a refund, deposit reversal, or cancellation (for bookkeeping or communication) are administrative and do not by themselves move money.

LocalDirect may, on a best-efforts basis, notify Providers of cancellation or refund-related signals. That does not obligate LocalDirect to mediate, compel a refund, or verify that services were rendered.

Clients seeking a refund should contact the Provider first. Clients may also contact LocalDirect support for coordination, but LocalDirect may facilitate communication only and is not obligated to issue refunds for Provider Services except as required by law.

5. Deposits

Where deposits apply:

Terms (amount, forfeiture, refundability) are set by the Provider and should be clear before the Client commits.
Providers are responsible for collecting deposits in accordance with law and their disclosures.
Any Platform-assisted marking of a deposit as refunded or rejected reflects Provider action and recordkeeping; actual return of funds occurs through the payment channel the parties used.

6. Disputes Between Client and Provider

If a Client believes a Provider failed to deliver Provider Services or mishandled a refund:

Contact the Provider directly to resolve the matter.
If unresolved, you may use Platform support channels. LocalDirect may, but is not required to, mediate or suggest an outcome.
Chargebacks and bank disputes with a financial institution are subject to the Terms of Service and Payment Platform rules. Attempt good-faith resolution with the Provider first where the law and network rules allow.

7. Changes to This Policy

LocalDirect may update this Policy from time to time. We will post the updated Policy and revise the "Last Updated" date. Material changes may be communicated as described in the Terms of Service. Continued use of the Platform after changes constitutes acceptance unless applicable law requires additional steps.

8. Contact

Support: [email protected]
Legal: [email protected]
Business: LocalDirect

Last reviewed and updated: September 25, 2026