Acceptable Use Policy

Last Updated: October 9, 2026

This Acceptable Use Policy ("Policy") supplements the LocalDirect Terms of Service ("Terms"). By using the LocalDirect platform (the "Platform"), Providers and Clients agree to this Policy. If you do not agree, do not use the Platform.

If this Policy conflicts with the Terms on a specific point, the Terms control unless this Policy explicitly states otherwise.

1. Lawful and Honest Use

You must use the Platform only in compliance with all applicable laws and regulations, including those governing consumer protection, privacy, advertising, intellectual property, labor, tax, and payments.

You must provide accurate information in listings, bookings, profiles, and payments. You must not impersonate others, misrepresent your identity or affiliation, or misrepresent Provider Services.

2. Respect for People and Safety

You must not use the Platform to:

harass, threaten, stalk, intimidate, or abuse other users, LocalDirect staff, or third parties;
discriminate unlawfully or publish discriminatory content in violation of applicable law;
facilitate violence, exploitation, or harm.

Providers offering services that involve physical presence or regulated activities are responsible for compliance with licensing, safety, and professional standards.

3. Intellectual Property and Confidential Information

You must not post or share Content that infringes copyrights, trademarks, trade secrets, or other rights of third parties.

Do not scrape, harvest, or extract Platform data at scale without LocalDirect’s express permission, except as permitted by applicable law.

4. Platform Integrity and Abuse

You must not:

circumvent fees, verification, or security controls;
manipulate reviews, rankings, bookings, or payment flows in a deceptive or abusive way;
interfere with or disrupt the Platform, servers, or networks;
introduce malware, exploits, or automated abuse (including excessive or hostile bot traffic) except as allowed by public APIs or written permission;
create multiple accounts to evade suspension, limits, or identity requirements;
use the Platform for spam, phishing, or fraudulent schemes.

5. Payments and Financial Abuse

You must not use the Platform for money laundering, terrorist financing, sanctions evasion, or unauthorized use of payment credentials.

You must not abuse chargebacks or bank disputes (for example, disputing payments in bad faith after receiving Provider Services).

You must comply with third-party payment provider terms when using any payment rail, as further described in the Terms of Service and Payment & Payout Policy.

6. Prohibited and Restricted Offerings

You must not offer, promote, or facilitate illegal goods or services, or services that violate the Terms or payment partners’ restricted-business rules, through the Platform. The lists below are non-exhaustive. LocalDirect may update them, refuse or remove listings, and suspend accounts that present legal or payment-partner risk. Payment Platforms may be stricter; their rules still apply.

6.1 Prohibited

Do not use the Platform to offer, promote, or facilitate:

Illegal goods or services under applicable law
Controlled substances, illicit drugs, or related paraphernalia for illegal use
Weapons, firearms, ammunition, explosives, or illegal weapon parts
Stolen goods or fencing
Fraud, phishing, identity theft, or fake documents
Money laundering, sanctions evasion, or payment-mule activity
Child sexual exploitation or any sexual content involving minors
Human trafficking, prostitution, or escort/sexual services sold through the Platform
Gambling, betting, lottery, or prize schemes that violate law or payment-partner rules
Hate, terrorist, or violent-crime fundraising or facilitation

6.2 Restricted / high-risk

The following may be offered only if lawful, properly licensed where required, and compliant with Payment Platform rules. LocalDirect may suspend these categories at any time:

Unlicensed medical practice, prescription drugs, controlled medical devices, or injectables beyond clearly lawful wellness services
Adult sexual content or sexually explicit services
Tobacco, vapes, nicotine, or alcohol sales
Cannabis, CBD, or hemp products (often banned by payment partners regardless of state law)
Lending, crypto on/off-ramps, investment schemes, or similar financial services
Multi-level marketing, get-rich-quick, or “business opportunity” schemes

Ordinary licensed local services that LocalDirect markets (for example barbering, hair, beauty, tattoo/body art, training, massage, spray tan, photography, detailing, dog grooming, DJ, and lawful food or home services) are not prohibited solely by category, but remain subject to licensing, safety, tax, and Payment Platform rules.

7. Reporting and Enforcement

LocalDirect may investigate suspected violations. We may remove Content, suspend or terminate accounts, cooperate with law enforcement, and take other actions described in the Terms.

8. Changes to This Policy

LocalDirect may update this Policy from time to time. We will post the updated Policy and revise the "Last Updated" date. Continued use of the Platform after changes constitutes acceptance unless applicable law requires additional steps.

9. Contact

To report abuse: [email protected]
Legal: [email protected]
Business: LocalDirect

Last reviewed and updated: October 9, 2026